Privacy Policy

Effective Date: April 21, 2025
Company: Solaxisflauna
Location: San Diego, California
Contact: solaxisflauna@gmail.com

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At Solaxisflauna, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from our store.

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1. Information We Collect

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We collect two types of information from users:

A. Personal Information

This includes information that can be used to identify you, such as:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely via third-party providers)

• Photos or videos you submit for live arrival claims

B. Non-Personal Information

This includes anonymous usage data such as:

• IP address

• Browser type

• Device information

• Website interactions and session behavior (via cookies or analytics tools)

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfill orders

• To communicate with you about purchases, issues, or updates

• To respond to customer service inquiries and DOA claims

• To verify authenticity of media submitted

• To comply with legal obligations

• To improve website functionality and user experience

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share it only in the following cases:

• With payment processors and shipping providers for order fulfillment

• With legal authorities if required by law or in response to valid legal requests

• With service providers who help us operate the website (e.g., analytics platforms)

• Internally for verification and support purposes

4. User-Submitted Media

Photos and videos submitted to Solaxisflauna for live arrival verification become our property and may be used:

• To validate DOA claims

• For training, quality control, or fraud prevention

• For marketing purposes (excluding personally identifying information, unless consent is given)

Fraudulent, stolen, or edited media voids all guarantees and may result in purchase restrictions.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Understand site traffic and usage

• Enhance user experience

• Store preferences

You can manage or disable cookies in your browser settings, though some features may become unavailable.

6. Data Security

We implement industry-standard security measures to protect your personal data. While we do our best to safeguard your information, no method of electronic transmission or storage is 100% secure.

7. Your Rights (California Residents – CCPA)

If you are a resident of California, you have the right to:

• Request to know what personal information we collect and how we use it

• Request deletion of your personal information (with exceptions)

• Opt-out of the sale of personal data (we do not sell your data)

• Not be discriminated against for exercising these rights

To exercise these rights, contact us at solaxisflauna@gmail.com.

8. Children’s Privacy

Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we’ve collected data from a child, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before engaging with them.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated accordingly. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, you can reach us at:
📧 solaxisflauna@gmail.com
📍 San Diego, California